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Fitbit Starts Timer Instead Of Setup

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‎02-25-2016 13:42

‎02-25-2016 13:42

Hi! I just got a new Fitbit Charge HR and I'm trying to run the set up on my iphone 6s Plus but when I hold the button down for three seconds it only starts the timer no matter how many times I try it. What am I doing wrong? Thanks for any help!

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‎02-25-2016 15:16

‎02-25-2016 15:16

@rachelgeorgia,

 

Welcome to the forums.

 

I believe what is happening is that when they instruct you to press the button, it is to turn it on.  If you're getting the stopwatch, then it's already on.  If the display is still blinking, then press and hold to stop it and continue with the setup.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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2 REPLIES 2

‎02-25-2016 14:53

‎02-25-2016 14:53

Hello and welcome to the forums @rachelgeorgia

 

When you press on the button, be sure to hit it more dead center than off to the side. The times it's started the timer for me is when I pressed the button more to the end and not the middle.

 

Give it a try and let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎02-25-2016 15:16

‎02-25-2016 15:16

@rachelgeorgia,

 

Welcome to the forums.

 

I believe what is happening is that when they instruct you to press the button, it is to turn it on.  If you're getting the stopwatch, then it's already on.  If the display is still blinking, then press and hold to stop it and continue with the setup.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer