That's mysterious
Since having done everything possible,
Feel free to contact the Fitbit Support Team: India | United Kingdom | United States
Optionally check out Returns & Warranty before contacting support.
Mention what you've already tried to speed things up.
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Welcome to the Fitbit Community @Desgibbs, if you've already tried all the steps you mentioned to restart the tracker and setup as a new device, make sure you've also tried all the steps to resolve issues with the firmware update.
Try to perform the update process a few times to make sure it goes though. If you continue to experience the same difficulties, I do recommend you get in touch with the Customer Support team for further assitance as it was suggested before. Thanks so much @SunsetRunner!
I hope this helps, keep me posted.
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