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Alta not syncing to iPhone 6s plus

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‎09-12-2016 21:13

‎09-12-2016 21:13

I purchased my Alta June 9th and it synced for a few days but has stopped as of June 12th I tried everything and read a lot of the helpful tips but nothing has worked. I was so frustrated I bought a new phone in hopes it would sync properly and am still having issues! I get it half way and it looses connection and starts all over again I'm so upset and feel like it's been a waste of time and money... Any help would due I've reset my Alta and restarted my phone, logged in and out of my Fitbit app I'm just beyond it!
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‎09-16-2016 04:18 - last edited on ‎08-13-2025 16:45 by Fitbit Moderator

‎09-16-2016 04:18 - last edited on ‎08-13-2025 16:45 by Fitbit Moderator

Welcome to the Community @MommabearNbabe. Thanks for troubleshooting this inconvenience by yourself. I would like to know if you keep having problems syncing your tracker? If you do, I recommend following our syncing troubleshoot, after these steps your tracker should sync without a problem. 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-16-2016 07:55

In response to AlejandraFitbit

‎09-16-2016 07:55

I've tried that and ended up talking with support for 3 hours before I got ahold of someone that could actually help me with the issues I was having. In the end result he ended up issuing me a new Fitbit Alta because it wouldn't even sync to my computer. Thank you though.

Sent from my iPhone
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‎09-16-2016 07:55

In response to AlejandraFitbit

‎09-16-2016 07:55

I've tried that and ended up talking with support for 3 hours before I got ahold of someone that could actually help me with the issues I was having. In the end result he ended up issuing me a new Fitbit Alta because it wouldn't even sync to my computer. Thank you though.

Sent from my iPhone
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0 Votes