Alta not syncing to iPhone 6s plus

[MommabearNbabe]

I purchased my Alta June 9th and it synced for a few days but has stopped as of June 12th I tried everything and read a lot of the helpful tips but nothing has worked. I was so frustrated I bought a new phone in hopes it would sync properly and am still having issues! I get it half way and it looses connection and starts all over again I'm so upset and feel like it's been a waste of time and money... Any help would due I've reset my Alta and restarted my phone, logged in and out of my Fitbit app I'm just beyond it!

[AlejandraFitbit]

Welcome to the Community @MommabearNbabe. Thanks for troubleshooting this inconvenience by yourself. I would like to know if you keep having problems syncing your tracker? If you do, I recommend following our syncing troubleshoot, after these steps your tracker should sync without a problem. 

Let me know how it goes. 

[MommabearNbabe]

I've tried that and ended up talking with support for 3 hours before I got ahold of someone that could actually help me with the issues I was having. In the end result he ended up issuing me a new Fitbit Alta because it wouldn't even sync to my computer. Thank you though.

Sent from my iPhone

[MommabearNbabe]

I've tried that and ended up talking with support for 3 hours before I got ahold of someone that could actually help me with the issues I was having. In the end result he ended up issuing me a new Fitbit Alta because it wouldn't even sync to my computer. Thank you though.

Sent from my iPhone