help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa - Connectivity issue with iPhone11

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2020 23:18 - last edited on ‎09-06-2020 13:58 by

‎09-04-2020 23:18 - last edited on ‎09-06-2020 13:58 by

Hi, 

 

Recently I am facing connectivity issue from iphone 11 ios 13.7 version to fitbit versa. Could you please suggest me the solution as I have done all the steps mentioned in this forum. If there is no such resolutions then I will stop using right now and move to some another smartwatch. 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
7 REPLIES 7

‎09-06-2020 13:56 - edited ‎09-06-2020 13:57

‎09-06-2020 13:56 - edited ‎09-06-2020 13:57

Welcome to the Fitbit Community, @Saurabh.masterm.

 

I am sorry to hear about the difficulty you're experiencing syncing your Fitbit Versa with your iPhone 11.

Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I would like to confirm if you've followed the complete troubleshooting instructions from this help article: Why won't my Fitbit device sync?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎09-07-2020 12:08

In response to LiliyaFitbit

‎09-07-2020 12:08

Tried all possible steps mentioned by you. No luck guys. Please try to resolve asap

Best Answer
0 Votes

‎09-07-2020 13:00

In response to Saurabh.masterm

‎09-07-2020 13:00

Hi @Saurabh.masterm, thank you for your reply. 

 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎09-09-2020 07:43

In response to LiliyaFitbit

‎09-09-2020 07:43

Same problem here...iPhone 11 recently installed iOS 13.7.  Have not received text messages since installation.  Have followed all recommended solutions from this forum.

Best Answer
0 Votes

‎09-09-2020 11:08

In response to LiliyaFitbit

‎09-09-2020 11:08

Waiting for you guys to respond with some useful solution. I can see many of iphone 11 users coming with same issue.

Best Answer
0 Votes

‎09-16-2020 00:32

In response to LiliyaFitbit

‎09-16-2020 00:32

I’m having the same issues with my charge 3 and iPhone XR since updating to ios13.7.

Best Answer
0 Votes

‎09-16-2020 04:00

In response to Stephwool

‎09-16-2020 04:00

ive since tried ‘forgetting this charge 3’ and now my phone won’t even find it! What even?? If your product is going to have issues every time we have a system update then I think it’s time I ask for my money back as I only purchased my charge 3 a few months ago.

Best Answer
0 Votes