Fitbit Versa lite won’t connect to my phone

[Luv2laf]

My Fitbit Versa lite won’t stay connected to my Bluetooth on my phone and it’s losing time,this is the second time this has happened I managed to sort it this morning but now it’s doing the same thing again 

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[Luv2laf]

I have a iPhone 6s Plus,I have this Versa lite connected to my iPhone about six months and never had a problem until today

Sent from my iPhone

[Odyssey13]

I'll move this to the iOS area of the forum for you to get you better responses.

[Luv2laf]

Hi I’m still waiting on a reply

Many Thanks

Mary

Sent from my iPhone

[JuanFitbit]

Hi @Odyssey13 , nice to see you around. Thanks for the help and for moving the thread to the right board. 

@Luv2laf a warm welcome to the Community! Thanks for the information shared and for trying to solve the situation by yourself. I'll be more than glad to help you further with the synchronization of the Versa Lite. 

I just want to explain you somethings beforehand. It's normal that the watch is not showing the right time if it's not been synced for a period of time. As the watch takes the time of the last device it was synced with. 

Another important thing to keep in mind, is that the connection between your mobile device and the Versa Lite will not take place on the Bluetooth menu on the phone, but everything is controlled over the Fitbit app. 

That being said, please verify that the Fitbit app is up to date. 

Also check that the energy saving mode and the do not disturb option (mute) are switched off on the phone. 

It's also recommendable to allow the Fitbit app runs in the background even if the phone's display is off.

 Please make sure that no other Bluetooth device is connected to the cell phone or is nearby. (Headphones, keyboards, etc.)

You can look up these and other tips here.Why won't my Fitbit device sync?

Let me know if you have further questions

[Luv2laf]

Hi I’m very disappointed,Day 2 now and I have tried everything that was suggested but failed to sync my watch to the app please have you got a contact number to call 

[JuanFitbit]

Hi @Luv2laf , thanks for your reply and further information. I'll be more than glad to help you contact Support. 

Before that please try the following steps, some you have already done, but the order is important:

• Restart your Versa Lite 
• Please on the phone, go to Settings> Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair the device depending on the version of the operating system of the cell phone)
• Turn off the bluetooth and restart your phone. (switch off and on again).
• When the phone is on again, turn on the Bluetooth again, but DO NOT try to connect to the watch from here.
• Go to the app. From here, try to set up the Versa Lite as a new device.

If these steps don't help you further I'll be contacting Support in your behalf so that they can help you further. 

Let me know how it goes

[Luv2laf]

I have tried all that

Sent from my iPhone

[LiliyaFitbit]

Hi @Luv2laf, thank you for your reply. I am sorry for the delayed response.

I am sorry to hear the issue persists, thank you for your time and efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

I'll be around if you have any additional questions.