Fitbit Versa not Receiving Notifications

[Josie_21]

I am no longer receiving the text and call notifications on my versa even though they are set in the fitbit app....have tried trawling through the related topics but can't seem to find how to resolve.

I have personally tried forgetting the device on my iphone, re-installing and it hasn't worked.

Please help.

[MarcoGFitbit · Accepted solution]

Hello @Josie_21, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for your participation in the Forums and for letting me know you've already checked this board for answers and for the troubleshooting steps you've tried so far in hopes to resolve this issue affecting Notifications on your Versa. 

Have you restarted your Versa already by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? Now, if you have already restarted your Versa, make sure it's not currently in the Do Not Disturb (DND) mode by pressing down the button on the side for 2 seconds, in here check that Notification have been set to ON. If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Nan7777]

Using an iphone X with the versa, both with the latest versions of app and firmware, the above solution does not work for me. The thing is, the notifications worked fine for a while and then quit. After re-installing the app, the red dot problem went away, but the notifications are still not working. Any other ideas?

[MarcoGFitbit]

Hello @Nan7777 thanks for joining the Fitbit Community, it's great to have you on board. 

Please note that the post above is a little bit old and since iOS 11 was implemented there were a few changes in Notifications. Please check this post with the most updated troubleshooting steps. 

If you're still having trouble, make sure your Versa is not on the Do Not Disturb mode by pressing down the left button for 2 seconds, and swiping left. Check that Notifications are ON.

Give this a try and let us know how it goes.