Fitbit Watch not syncing with my phone.

[TROZ]

My Versa watch work good but my iPhone Fitbit app doesn’t sync.what can I do?

Moderator Edit: Clarified Subject + Format.

[SteveH]

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

[MarcoGFitbit]

Hello @TROZ, thanks for joining the Fitbit Community, it's always a pleasure for me to welcome new members. It's great to see you too @SteveH, thanks for all your help. 

@TROZ, I appreciate your participation in the Forums and for bringing this situation to my attention. If you have already tried the troubleshooting steps kindly provided by @SteveH and your watch is still not syncing correctly, my best recommendation would be setting it up as a new device to reset the connection between the watch and your phone. Don't worry, all the information already synced to your account will not be deleted and your watch can store up to 7 days of detailed information. 

To set up your watch as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[TROZ]

Thank you,it’s ok now.

[MarcoGFitbit]

Hello @TROZ, I hope you're doing well, thanks for coming back and let us know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!