05-19-2016 09:20
05-19-2016 09:20
05-19-2016 09:24
05-19-2016 09:24
Welcome to the forums @tmptmm7
Try a restart of your device by removing the battery for about ten or so seconds.
If that doesn't work, contact customer support at this link - click
There is a phone number for the USA, an online chat option and web based email for those out of the area.
Keep us informed.