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Fitbit account is already being used

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‎04-08-2021 04:42 - last edited on ‎04-09-2021 10:49 by

‎04-08-2021 04:42 - last edited on ‎04-09-2021 10:49 by

When reactivating my fitbit I used an invalid email account. I cant change it. Says my real account is already being used

 

 

Moderator edit: subject for clarity 

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‎04-09-2021 10:44

‎04-09-2021 10:44

Welcome to the Fitbit Community, @Pam61.

 

Thanks for the details shared in your post. Since you have already a Fitbit account, I would like to confirm that you selected "Log in" instead of "Join Fitbit"? If you don't remember your password, you must be able to receive an email at the email address associated with your Fitbit account in order to perform a password reset. For more information, please see How do I change or reset my Fitbit password?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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