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Fitbit app 3.32.1 has a blank white screen

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‎10-21-2020 12:43

‎10-21-2020 12:43

Hello everyone, thanks for your participation in the Community.

 

We're aware of an issue where some customers are seeing a blank or white screen with the app version 3.32.1. We're working on getting this resolved as quickly as possible. In the meantime, try uninstalling and reinstalling the Fitbit app.

 

Please note I have merged several threads with this issue. I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-28-2020 14:59

In response to tracey2

‎10-28-2020 14:59

Hello everyone. Thank you for your updates in this thread.

 

I appreciate everyone's feedback, I understand that this can be very frustrating. I would like to inform that the iOS app version 3.33 is currently being rolled out. This release is expected to resolve the issue with the Fitbit app showing a blank or white screen. Please make sure to download a new version when available: How do I update the Fitbit app?

 

Regarding your concerns, your data is uploaded to the Fitbit servers and you should be able to uninstall and reinstall the app without losing any data.

 

To resolve the syncing issue, please follow the troubleshooting steps at Why won't my Fitbit device sync?

 

Let me know if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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112 REPLIES 112

‎10-14-2020 16:20 - last edited on ‎10-15-2020 12:53 by

‎10-14-2020 16:20 - last edited on ‎10-15-2020 12:53 by

Just updated to 3.32 on iPhone se and iPad now app will not open on either device

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes

‎10-15-2020 07:08

In response to SteveAM

‎10-15-2020 07:08

I am having the same problem.   I haven't updated on my ipad yet, but updated on my iphone.  I just get a blank screen on my phone. 

Best Answer

‎10-15-2020 07:30

In response to NikkiF135

‎10-15-2020 07:30

I corrected problem by removing app and reinstalling.

Sent from my iPad
Best Answer

‎10-15-2020 11:19

In response to SteveAM

‎10-15-2020 11:19

Thank you! That worked!
Best Answer
0 Votes

‎10-16-2020 21:13

In response to SteveAM

‎10-16-2020 21:13

Same problem here. White screen at startup. 

I see that the solution is to delete and reinstall the app. What about my 4 years of data. Will it be all gone? I’m using it very actively and register everything. I don’t want to loose it. 

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0 Votes

‎10-17-2020 02:08

In response to Musician

‎10-17-2020 02:08

The data is not stored on the app. It just accesses it. As long as you sign back in you can access. Some settings on Fitbit may be reset. You will need to reset them.

Sent from my iPad
Best Answer

‎10-17-2020 06:30 - last edited on ‎10-20-2020 06:53 by Fitbit Moderator

‎10-17-2020 06:30 - last edited on ‎10-20-2020 06:53 by Fitbit Moderator

Hi there,

There was an auto-install of the latest version of the Fitbit App (3.32.1) on my iphone 5s (IOS 12.4.8), but when I try to open up the app (on my phone) it just hangs - is there a known problem with this latest version of the Fitbit App?

 

Moderator Edit: Clarified subject

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0 Votes

‎10-17-2020 15:18 - last edited on ‎10-20-2020 11:57 by Fitbit Moderator

‎10-17-2020 15:18 - last edited on ‎10-20-2020 11:57 by Fitbit Moderator

Is anyone else having trouble with there app I went to open it on my iPhone SE and it just says Fitbit at the top and the rest of the screen is White and I can’t do anything

 

dave 

 

Moderator Edit: Clarified subject

Best Answer

‎10-18-2020 01:54

In response to TheDaveBit

‎10-18-2020 01:54

Hi @TheDaveBit I would suggest you uninstall the app, restart your phone and then reinstall the app. Hopefully that will fix your issue.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-18-2020 08:25

In response to BigMic

‎10-18-2020 08:25

Hello @BigMic and welcome to the Help forums.  I have had a similar issue in the past when the app auto-installs, although not with 3.32.1.  I have had good luck with this routine:

  • Delete the app
  • Restart the phone
  • Re-download the app and log back in

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎10-18-2020 18:36

In response to NellyG

‎10-18-2020 18:36

Same issue. I’m going to try the uninstall, restart, reinstall attempt to fix this app bug.

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0 Votes

‎10-20-2020 01:37 - last edited on ‎10-21-2020 09:02 by Fitbit Moderator

‎10-20-2020 01:37 - last edited on ‎10-21-2020 09:02 by Fitbit Moderator

Morning, I've just updated my fitbit app on my iphone 6s and now the app won't open properly it opens but just shows a white screen - i've turned my phone on and off and that hasn't helped - any advice?

 

 

Moderator edit: updated subject for clarity. 

Best Answer

‎10-20-2020 01:49

In response to Wildstar691

‎10-20-2020 01:49

I have exactly the same issue   Fitbit please fix this major bug as we are unable to get to our app dashboard.  iPhone 6 will NOT update past iOS 12.4.8. If this version of the app does not support iOS 12, please restore us to the earlier version

Best Answer

‎10-20-2020 03:21

In response to Ec1959

‎10-20-2020 03:21

Same to me iPhone 11

Best Answer

‎10-20-2020 03:28

In response to Wildstar691

‎10-20-2020 03:28

I've kind of fixed this I deleted the app and reinstalled it! But realistically who wants an app with no bugs to update it for it then to be buggy! 

Best Answer

‎10-20-2020 04:55

In response to Wildstar691

‎10-20-2020 04:55

I deleted the app and reinstalled and now it can't find my device! I do have all the previous data...

Best Answer

‎10-20-2020 04:56

In response to Wildstar691

‎10-20-2020 04:56

Good morning , this affects me too. I have an iPad that my app is on. 

Best Answer
0 Votes

‎10-20-2020 05:22

In response to Wildstar691

‎10-20-2020 05:22

I have the same issue. White screen, etc.

Best Answer

‎10-20-2020 05:45

In response to Wildstar691

‎10-20-2020 05:45

Whoohoo... Wildstar691.. thank you... a reinstall fixed the problem🎉🎉🎉

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0 Votes