Fitbit app 3.32.1 has a blank white screen

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

We're aware of an issue where some customers are seeing a blank or white screen with the app version 3.32.1. We're working on getting this resolved as quickly as possible. In the meantime, try uninstalling and reinstalling the Fitbit app.

Please note I have merged several threads with this issue. I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.

[davidmatty]

Great news!!

Sent from my iPhone

[AndreaFitbit]

Welcome to our forums! It's nice seeing you here. I'll be happy to assist you with your App update inquiry. 

Thank you for your feedback! This has been reported to our team and I´ll recommend reinstalling the Fitbit App. 

@Ec1959, earlier version can't be restored. 

@ldsn, where you able to find your device?

@Rp5678, has dinner appeared, you can try unlinking MyFitnessPal and linking it again. 

Please let me know if you need further assistance and keep on visiting the forums. 

[SunsetRunner]

Deleting the app and reinstalling it worked for me.

[Stephie47]

I have not been able to re- set up my device. I deleted the app and reinstalled it, I deleted the devise and now it won’t recognize it. I haven’t been able to change a watch face in months. I have only had this devise since March. It was a gift from my son and I am very dissatisfied with its functionality. 

[Shphillips75]

We are all having the same, similar, and more issues since that update as
well. You are not alone and there is a lot of support from other fitbit
consumers sharing things that have helped for them knowledge gained, etc.
to help us with our fitbit products.

What is your device? ie Versa2? and android or IOS/Apple

[Steps67]

I installed version 3.32.1 yesterday.  And now my app won't load again, just like it did a couple versions ago.  I tried leaving white screen up, as the previous version took a while and then all was fine. 

Not this....Any suggestions.  I have restarted my phone, that doesn't work.

[Shphillips75]

Stephanie47

I have been given the same instructions they are still giving everyone, since September for myself.  It has worked for some to do those steps. Majority of us, such as yourself, no success even repeating those steps.  This is what I found trying on my own and with information I gathered looking at the entire community of fitbit users. If you do not mind answering a few questions first, I can give you efficient, short directive of steps.  Hope it forks for you too.  I am down to only 1 issue I can not over come and Fitbit has been being the opposite of helpful can be.

1) Computer, Laptop, or tablet,........what OS are you running?  We need to get you the correct updated app to install there. 

Only after completing 1. with app installed

2) Mobile Device- Android version, what is it. or IOS if an Apple phone.   ALSO what OS version is running on mobile device

3) Confirm your app on device is 32. the 31. seems to be older, hear less success stories without further issues throughout community.

BEFORE GOING FURTHER, IMPORTANT!! DO NOT PROCEED WITHOUT FOLLOWING THESE STEPS 1ST

4) in your settings, a} CLEAR CACHE, B} FORCE STOP C) UNINSTALL app from there as well in (your settings)

5) Restart phone, have device in charger.

6) w/device in its charger download Fitbit App on device, as well as current uptodate App on ur laptop, tablet whichever is applicable to you.

     Login both apps

7) while device is charger, setup wifi, start the process of syncing ur device to App, this causes wifi to establish avoiding other issues at sametime.

     (Personally that was unsuccessful to just re-sync. Even though my device was showing in my apps, Nothing to lose fed up mentality, I chose new 

        setup new device, a couple steps in, it did bring up replacing with current versa2, I confirmed, proceeded as if it was a new device, through                  completion of setup.

😎Took device out of charger, causing the bluetooth to take over, no problems at all.

9)  the only thing that has reverted id my device is showing "WIFI OFF" where there was an IP address always until this chaos affecting all of us.

I have found searching the community, a post on how to correct this as well.   going to finish that shared tip, been successful some other consumers in community, giving it a shot.  I am not good at finding someone to give update on this or other matters that I posted on. If you have same issue please reach out and I'll reply to like I am now, with updated instructions so anyone can have an option that might work for them as well.  

Hope I've helped you and any other fitbit consumer here, our community.  Appreciate your time!!!!!

[Shphillips75]

Try steps I posted replying to Stephanie's. Hope it helps you as well!

[Brucester]

Having same issue.  Reviewed all the comments and the proposed fix does not seem to be working for most users.  I've shut down the program on my phone, rebooted my phone, etc. still can't get the app to work.  It briefly opens, just to reveal the "fitbit" logo, but then freezes.

[spendakur]

Tried several things but in the end deleted the app.  Then downloaded again and logged in and all good now.

[Jane_1443]

Thank you for the confirmation.  Will reinstalling reinstate the historical data?  I'm in personal challenge and don't want to lose my info.  *FYI, I tried all the usual fixes with no success.

[Shphillips75]

I have not lost any historical data. Havent heard anyone has with the way I
did it. I'm very competitive with challenges as well. My advice confirm in
your fitbit account data is current, than your safe thats archives internet
etc retrievable if needed.
BEST scenario, strictly my opinion, with all these issues, go through ur
app on your pc/laptop to confirm accuracy upto date. Your charger will plug
into USB port with device inside charger you can transfer if it misses
anything

[NellyG]

Hi @Paulmcf Yes, you can upgrade your tracker any time and the historical data will all be there as long as you use the same Fitbit account.

[Kismo]

Im getting blank screen also. 

[Kismo]

I removed the app but I cant reinstall it. I get the white screen.

[Kismo]

Im having the EXACT issue. It says Fitbit at top and all white. 

[Jane_1443]

Just checking back.  Do the engineers anticipate a fix today?  I do not want to lose my historical data if at all possible.

I'll uninstall and reinstall the app if I have too but....hopeful for resolution and welcome any feedback.  Thanks!

[Jane_1443]

Hooray!  It worked.  I was nervous but all my data is available 🙂

[Jane_1443]

On a side note, how can I sync my device with the laptop dashboard if needed?

[KimmieBuck]

Was all your info still on the app when you reinstalled or did it get deleted? I have the blank white screen but I’m afraid of losing all my data if I uninstall