Fitbit app and dashboard goal and weight not the same

[dsrogers]

Using IOS 10.2.1 with Fitbit charge 2

i realized I did my start weight and goal wrong....I went into dashboard and corrected it last week but my app won't update to be the same.  If i manually enter on app and it shows my goal start as today with no weight loss.  How do I get to be the same.  I have deleted the app and reinstalled plus logged out and back on in both dashboard and app

[LanuzaFitbit]

Hey there @dsrogers! Welcome to the Forums.

Regularly if something like a goal is changed on the web Dashboard, it should be reflected on the app. Whenever that doesn't happen, there is a chance that the information is not being loaded up on the app. What has worked for me when this happens is log out of the app and then log back in. It tends to help with information not loading up.

Please give it a try and let me know how it goes! 

[dsrogers]

Didn't mean to accept as solution...

i logged out of app and online.. went back to both and problem still exists

[LanuzaFitbit]

Hello @dsrogers! Thanks for reaching back. 

I'd like to take a closer look at what is going on. Could you take a screen shot of the badges showing on your app and on your web Dashboard and then post it as a reply? That will let me get a more in-depth understanding.

Look forward to helping you get back on track.