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Error 500 when trying to set up my tracker.

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‎02-13-2017 04:53 - last edited on ‎02-14-2017 08:41 by Moderator Alum

‎02-13-2017 04:53 - last edited on ‎02-14-2017 08:41 by Moderator Alum

I keep getting error 500 while trying to set up my fitbit

 

Moderator Edit: Clarified Subject.

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‎02-14-2017 08:40

‎02-14-2017 08:40

Hello @Monyleftonce, thanks for joining us, it's great to have you on board. Smiley Happy

 

Have you updated the Fitbit app recently? If so, please forceclose the app by double-tapping the home button and swiping up the app. If that doesn't seem to do the trick, please log out from the app, restart your phone and log back in. 

 

In case the Fitbit app is still not letting you set up your tracker, please reply to me with the model of your phone and the OS version number as well as an screenshot of the error you're receiving. 

 

I hope this can be helpful, give it a try and keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer