Fitbit app background is purple

[Hannah333]

Hi,

I’ve been using a Fitbit Charge 4 for the past 3 months and quite happy with it. I’m ~9kg down (20lbs).

However, recently the iOS mobile app started acting funny. For example, the background image - which used to be white - turned into this overly colourful one:

https://imgur.com/b0o5vAm

I find it a bit noisy and prefer the blank background. It was easier to read. Is there a way to bring back the old one please?

Things I already ruled out:

1. Uninstalled and reinstalled the mobile app.

2. Rebooted the watch while connected to the charger with an 8 sec press. 

3. I thought the dark blue background was due to dnd mode, but my Fitbit’s dnd is currently “off”.

Thanks.

Moderator Edit: Clarified subject

[hogwild113]

Recently, my Fitbit app's main screen changed from a light color with easy to read teal colored fonts and numbers to a purple screen with graphics and white font. For me, this was a change for the worse as the old screen was easier to read and to discern the numbers on as some of the graphics are interfering with them now. 

Fitbit should allow users to decide which color screen and fonts they prefer because, for some of us, the new colors/graphics make reading the screen harder and less enjoyable. 

Not everyone enjoys the same thing Fitbit programmers enjoy and force upon us. I am very disappointed...

[SunsetRunner]

I must say mine has changed colors as well. But, I will admit that since I have vision problems (double vision corrected with ground in prisms in my glasses) I LOVE the new change and feel it is easier on my eyes and much more appealing! I’m excited about it and hope it becomes permanent. I do agree though that the user should be able to choose what works best for them but I think this change will be great for people who suffer vision issues.

Heres what I see:

 

[EarlyAK]

Yep. Mine changed to that dark purple on the main screen, too. I do NOT like it at all. AND oddly I actually had a few hours yesterday where it magically turned back to the green & white. Alas it turned back to the dark purple again. It *seems* like it must be a programming issue...please fix it. Thank you

[LizzyFitbit]

Welcome, @Hannah333. It's great to have a new member around.

I'm glad you've had an amazing journey with your Charge 4. Thanks for the steps tried prior to posting as well for the screenshot provided. With the new Fitbit app update, this screen will appear as a celebration when you've reached out your goals. I understand you prefer the white background and your feedback will be passed along so our team can keep improving your experience with the Fitbit app.

By the way, I've moved your post to the iOS App board to keep our forums organized since this was an inquiry about the Fitbit app.

[TonyGreco]

I agree with Hannah, I hate the purple and the stars can we just get it back to being simple?

[LizzyFitbit]

Hi @TonyGreco. Welcome on board.

Thanks for taking the time to share your thoughts about the Fitbit app. I see where you're coming from and currently you'll see this celebration screen whenever you've reached out your goals. I'm sorry for any inconvenience this may have caused and your feedback won't go unnoticed as it'll help us to work on our products and services to provide you with a good experience.

[LizzyFitbit · Accepted solution]

Hi @hogwild113 and @EarlyAK. Welcome to the Community. @SunsetRunner It's great to see you again and thanks for your great insights.

@hogwild113 and @EarlyAK I've moved your posts to this thread so you can receive related responses. As mentioned before, this screen is part of the Fitbit app update and will appear whenever you've reached your daily goals. I'm sorry if this caused any inconvenience and your feedback will be passed along so our team can continue working on our products, as well as improving your Fitbit experience with them.

[EarlyAK]

I SO agree. I totally looked at it as an error that would get fixed. Alas ...it was apparently just an unannounced change.

Would be awesome if we were able to choose between the original green and the new dark blue background with a cityscape.

[linzinha]

Is this only rolled out to some? The background changes on my husband’s account/device but not mine, and I’m jealous 😂