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Fitbit app constantly says "No Internet Connection"

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‎10-10-2021 11:37 - last edited on ‎10-10-2021 12:21 by Fitbit Moderator

‎10-10-2021 11:37 - last edited on ‎10-10-2021 12:21 by Fitbit Moderator

I am having the same issue. I dont have internet at home right now but why cant i use my phone?

 

Me too!!

 

 

Moderator Edit: Clarified subject and Merged replies

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‎10-10-2021 12:22

‎10-10-2021 12:22

Thanks for stopping by @arizonagal59. 

 

Thank you for the details mentioned. I suggest trying the following: 

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, please review this help article Why won't my Fitbit device sync? for additional tips. 

 

If you're still experiencing this, attach a screenshot to your next reply and let me know the phone model and OS installed. 

 

On a side note, I've moved your post to this thread so we can keep our forums organized.

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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