Fitbit app crashes after updating to 3.1 version

[Mskrugr]

I updated to the new app version 3.1 last week. I’m running iOS 12.3.2 on my phone. Whenever I click on anything to view or add new data (sleep, weight, female data), the app briefly shows a picture of what looks like a red apple and then crashes (closes out). I’ve tried restarting my phone, deleting and reinstalling the app....all to no avail. Any suggestions?

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Mskrugr. Welcome to the Community Forums!

Thanks for sharing these details, and I'm sorry that you're having this experience. You did a great job with the troubleshooting steps! This shouldn't be happening, and our team will work on this situation to resolve it as soon as possible. If you have any other question, feel free to let me know.

See you around.

[Hsaw]

I have the same problem on iPhone 7 with beta version 13.0. Already tried everything. It worked well before with this beta version

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@LizzyFitbit wrote:

Hi @Mskrugr. Welcome to the Community Forums!

Thanks for sharing these details, and I'm sorry that you're having this experience. You did a great job with the troubleshooting steps! This shouldn't be happening, and our team will work on this situation to resolve it as soon as possible. If you have any other question, feel free to let me know.

See you around.

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[LizzyFitbit]

Hi @Hsaw. Welcome on board! I'm sorry for my delayed response.

Thanks for sharing that you have the same issue on your phone, as well for the information provided. If you've not done so, please verify if the Fitbit app is updated to the latest version. Please note that it's expected to have an unusual behavior when using a beta OS version. Our team will keep working to ensure that the Fitbit app is fully compatible with iOS 13.

See you around.