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One-time alarm stays as a recurring alarm

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‎07-25-2019 07:26 - last edited on ‎07-26-2019 14:03 by Fitbit Moderator

‎07-25-2019 07:26 - last edited on ‎07-26-2019 14:03 by Fitbit Moderator

Reported this before: if I set a one-time alarm on my flex2 with the latest app, it stays as a recurring alarm. Only realize that when I’m woken up unexpectedly at 4 am the next day. Please fix this. It’s ridiculous.

 

Moderator edit: Subject for clarity 

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‎07-26-2019 14:02

‎07-26-2019 14:02

Hello @dtoub thanks for bringing this to my attention, it's nice to see you again participating here in the Community Forums. It's a pleasure for me to help you with this alarm inconvenience. 

 

Seems odd that you're experiencing this situation, I appreciate your patience. To better assist you, can you please let me know which iOS mobile device you're using? Also, when was the first time you experienced this and how many times since then? If you haven't already done so, in the meantime I receive your answers, I recommend you to try the following troubleshooting steps:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device 
  3. Make sure that the iOS version is up to date
  4. Reboot your mobile device
  5. Reinstall the Fitbit device
  6. Restart your Flex 2
  7. Try again

 

Let me know how it goes, keep me posted and let me know if you have any additional questions.

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