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Fitbit app crashes when I try to change the clock face

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‎03-05-2021 17:26 - last edited on ‎03-06-2021 03:50 by Fitbit Moderator

‎03-05-2021 17:26 - last edited on ‎03-06-2021 03:50 by Fitbit Moderator

Versa 2. When I click on the watch photo to change the clock face, I get booted out of the Fitbit app and back to my iPad Home Screen. Have tried deleting app and reinstalling but same issue happens.  Any suggestions?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-05-2021 23:30

‎03-05-2021 23:30

Have you tried restarting the iPad?

Make sure that iPad Bluetooth is on and that there are no other Bluetooth devices on, except the watch, and try again..

Author | ch, passion for improvement.

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‎03-06-2021 03:48

In response to Guy_

‎03-06-2021 03:48

Hi there @SCBURL, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit app before reaching out.

 

Please note that this issue has been reported to our team and they are currently investigating it. You can follow up on this thread for further updates.

 

By the way, I've moved your post to the iOS App board for organization purposes. 

 

Thanks for your reports and patience as we work on a fix. 

Maria | Community Moderator, Fitbit


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‎03-07-2021 04:38

In response to Guy_

‎03-07-2021 04:38

Thanks for your reply. It appears to be an incompatibility issue with iPad and Fitbit, because I tried going on on iPhone to change the watch face and it worked fine.

Sent from Sue's ipad ⛳️
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