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Fitbit app crashes with iOS 13 version

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‎07-26-2019 04:48 - last edited on ‎07-28-2019 12:07 by Fitbit Moderator

‎07-26-2019 04:48 - last edited on ‎07-28-2019 12:07 by Fitbit Moderator

I have the iPhone XS Max running iOS 13 and when i open the fit bit app it force closes.

 

If i uninstall the app and install again it allows the app to open until you log in and as soon as you hit log in it force closes the app and wont open again 

 

please help as i have a fitbit with wrong time as i cant sync it or adjust the time 

 

Moderator edit: updated subject for clarity

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‎07-28-2019 13:03

‎07-28-2019 13:03

Hi @Turbo_Terrapin, welcome to the Community Forums. It's nice to see a new face around.

 

Thanks for bringing this to my attention, as well for the steps that you've tried prior posting. You did a great job! Our team has received feedback from our users, and please note that it's expected to have an unusual behavior when using a beta OS version. Fitbit will keep working to ensure that the Fitbit app is fully compatible with iOS 13. My best recommendation is to use another supported device to sync your information in your account.

 

Let me know if you have another question.

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