09-20-2019 21:48
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-20-2019 21:48
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Fitbit app is not opening on my iphone 7. App is updated to version 3.6.1. When I open the app, screen turns out white & then comes back to my phone screen. Tried s/off my phone & Bluetooth. Please help. Thanks!

09-20-2019 23:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-20-2019 23:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
And this problem is happening after updating to the newer version!

09-21-2019 06:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-21-2019 06:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I’m having the same issue with the update, so frustrating
09-21-2019 09:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
09-21-2019 09:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I would first try completely deleting the Fitbit App from your device. Then force shut your device by swiping up. Then completely sign out the back on to your device and once it loads download the Fitbit App from the App Store. (Before you do this please make sure your device is compatible with the new update. You can check your compatibility here: https://www.fitbit.com/devices )
😃 Please let me know if reinstalling the Fitbit app is an acceptable solution

09-21-2019 20:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-21-2019 20:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

09-22-2019 00:31
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


09-22-2019 00:31
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sorry @Vaans but you can't. Fitbit say:
"After you switch to the new app experience, you can no longer access the old Fitbit app design"
taken from: Help article: What’s the new Fitbit app experience?

