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Fitbit app for iOS crashes

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‎07-10-2020 03:36 - last edited on ‎08-25-2020 07:23 by Fitbit Moderator

‎07-10-2020 03:36 - last edited on ‎08-25-2020 07:23 by Fitbit Moderator

recently when I go onto the app, it will immediately close out and I can’t get onto it. Not sure what that’s about and there are no updates needed.

 

 

Moderator edit: updated subject for clarity

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‎07-10-2020 06:35

‎07-10-2020 06:35

Hello @Halee22  and welcome to the Help forums.  I had the same issue starting today.  My go to routine for something like this is to delete the app, restart my phone, re-download the app, and log back in.  This worked for me today and I hope it works for you, too.  I don't know why it works because it's the same version of the app I had yesterday.  Good luck.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-25-2020 07:22

In response to LZeeW

‎08-25-2020 07:22

Hi @Halee22, welcome to our Fitbit Community! I'd like to follow up and would like to know if the issue persists or if it got resolved after trying the troubleshooting steps that shared my friend @LZeeW.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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