Fitbit app freezes and tiles are unresponsive

[sprokk]

This has just happened to me too. Deleted the app to try again and the same- tracks everything but cannot physically click on any of the menu options at all. 

Any suggestions?

Moderator Edit: Clarified subject

[Lisarentas]

No it didn’t but I made sure I synced it first. That watch was a lemon maybe. It did a lot of things wrong and I spent way too much time troubleshooting and on the phone trying to fix it. I ended up returning it to Amazon and getting the versa instead haven’t had a problem with this one at all:)

Sent from my iPhone

[Rhonda0505]

This has happened to me today. Did you find a solution please?

[sprokk]

No sorry- nothing and I’ve tried everything including complete reinstall of the app, reset of the device etc.

[Lisarentas]

The watch was cheap and terrible I returned it. So many problems I had and I wasted so many hours trying to trouble shoot and call the helpline . I got the versa and have had no problems since .

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[Rhonda0505]

It seems to have put itself right this morning - now working fully. Hope you get sorted 

[Lisarentas]

Good !

Sent from my iPhone

[LiliyaFitbit]

Hello everyone. Thanks for reporting this issue.

I appreciate everyone's feedback, I understand that this can be very frustrating. Thank you for your troubleshooting efforts. @Rhonda0505 thank you for sharing that the issue seems to be resolved. If someone is still experiencing difficulties, I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

I'll be around if you need further assistance. 

[Cassiecampbell1]

I’ve tried all of these things and am having the same issue. It happened after I GPS tracked a run and then synched my watch. Forced quit, updated the app, rebooted my phone, still can’t click on anything. Any other suggestions? 

[Lisarentas]

I tried everything. I even called the hotline and went through all the factory resets. After that, other features where not working correctly. I ended up returning the watch and getting the versa 2. I have not had one problem with the versa.

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[sprokk]

Yep it’s gone totally rubbish I’ve tried everything including the full reset of the watch and phone.

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[sprokk]

Will they reimburse the Blaze?

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[Lisarentas]

I purchased mine on amazon and it was in the return time frame.

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[Rach_Roxy]

I’m a Fitbit newbie and thought it was just me! Thanks for the tip Angie - Logging out and back in work, and my walk has been tracked.
Hope the glitch is soon fixed - I’ve only had the Fitbit 3 days, and this has happened twice.

[pcpix]

This keeps happening to me when I am trying to record my activity using the GPS. Very often during an activity the blue line showing GPS on my phone disappears and if I go to the app the exercise I am recording has vanished and all of the tiles are frozen.  I have tried all of the steps below and the only thing that actually works for me is to delete and reinstall the app. While this is annoying, it does mean that I have the most up to date version of the app because I have to download again. I have tried to troubleshoot what I am doing when it freezes up but can’t come up with anything obvious. I tried not using my phone for anything else during an activity (which I usually do anyway), but that makes no difference. I have checked to see if maybe the GPS signal was too poor and somehow that caused the app to get stuck. However, I can go to the middle of nowhere for a hike and the app performs as expected, but if I take a walk around town, it gets stuck. I can take the same walk two days in a row and one day it works, the next day I am deleting the app again. This seems to be a bug in the app. I do keep the iOS version on my phone up to date if that helps.

[needy23]

Mines just done this tonight for the first time. Did updates a few days ago, manually started a walk activity tonight, went to stop it and it just died on me - couldn’t stop the activity.

Tiles were all frozen even after syncing. Forced the app shut, reopened same. Closed app, turned off phone, turned on again same issue. Checked App Store - updated the app again - still the same 😖😖😖😖

[sprokk]

It went better again for me but yes... tonight it’s happened again.

Any solution FitBit?

Sent from my iPhone

[sprokk]

Yes it seems to happen after I’ve downloaded the latest version of the app.

I work through the trouble shoot guide but nothing.

I hope they fix it.

Sent from my iPhone

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I apologize to anyone who has been affected by this issue, I understand that this can be very frustrating. For us to investigate this issue, could you please confirm if the issue happens only after tracking the activity using the GPS? What type of exercise were you doing? Have you tried to uninstall and reinstall the app? Could you confirm your iOS versions?

@pcpix thank you for providing the additional details and sharing a workaround by uninstalling and reinstalling the app. 

Looking forward to your responses.

[needy23]

I’ve uninstalled and reinstalled, restarted phone, hard closed, rebooted etc. 

I manually started a GPS, ie I clicked the + and selected to do a walk as exercise Set it off, locked my phone and put into pocket and it set off tracking as normal then when I went to stop it it was totally frozen and couldn’t pause or finish the activity. 

I hard closed it from there (swipe up to shut app) and reopened and couldn’t click tiles. 

my iOS is 13.4.1 just downloading 13.5.1 now

Overnight it’s corrected itself, tiles are clickable etc. It must be some like of bug related to the GPS. 

hope this helps