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Fitbit app freezes when logging food

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‎03-06-2023 16:03 - last edited on ‎03-19-2023 17:19 by Fitbit Moderator

‎03-06-2023 16:03 - last edited on ‎03-19-2023 17:19 by Fitbit Moderator

When logging my food the page freezes and I have to turn my iPhone off then on to get it to respond.

 

Moderator Edit: Clarified subject

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‎03-19-2023 17:27 - last edited on ‎03-30-2024 13:10 by Fitbit Moderator

‎03-19-2023 17:27 - last edited on ‎03-30-2024 13:10 by Fitbit Moderator

Hi there, @Lionieharker.

Thanks for bringing this to our attention and the steps tried on your own. I'm sorry for this inconvenience. Let me share our team recently released the 3.77 version for the Fitbit app. If you have installed this update, may I know if the issue persists? Does this happen when opening a different tile or logging other stats? Also, what is the model and OS version of your phone?

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