help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot send private messages from Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-17-2023 21:08 - last edited on ‎03-19-2023 17:08 by Fitbit Moderator

‎03-17-2023 21:08 - last edited on ‎03-19-2023 17:08 by Fitbit Moderator

When I go go message a “friend” and press send the message will not send. When pressing on send it shows that it is pressed but does not send the message. I have:

  1. Loged out from the Fitbit app.
  2. Verified if the Fitbit app is updated to the latest version. 
  3. Force quit the Fitbit app. 
  4. Rebooted phone.
  5. Open the Fitbit app and loged back in to account.
  6. Tried to send messages again.
  7. deleted app and reinstalled it
  8. tried sending a message from another phone

has anyone experienced this before and/or know how to fix it?

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎03-19-2023 17:16 - last edited on ‎03-30-2024 13:10 by Fitbit Moderator

‎03-19-2023 17:16 - last edited on ‎03-30-2024 13:10 by Fitbit Moderator

@Lencongemi Welcome on board.

Thanks for the details provided and every step tried prior to posting. This is odd as you should be able to send messages to any person added as a friend on the Fitbit app. I went ahead to check your details and it seems you already have a case created with our Support team. I'd recommend following their instructions and replying back to them in order to receive further assistance. I hope we can get you back on track soon.

Best Answer
0 Votes