Fitbit app getting stuck while setting up device.

[Ashben3]

When I try to connect my Fitbit to the iOS app I entered in the 4 numbers but it keeps saying “connecting to Fitbit” and it doesn’t connect. I saw in a customer service thing how to reboot my Fitbit and I did that and it still didn’t work. I also read about how some people clicked forget this device in the settings for Bluetooth. But mine doesn’t let me do that, because it doesn’t have the little informational blue circle thing. Any help?

Moderator Edit: Clarified Subject.

[Aclobos]

@Ashben3, turn iPhone off and on. This helps me when my watch is having problems syncing.

[Ashben3]

I’ve tried that,

[SunsetRunner]

Another thing to try is this — take your iPhone and your Fitbit into a room that has NO OTHER Bluetooth or Fitbit devices then try again to connect. Sometimes interference from other devices can cause problems. 

If this does not solve the issue, let us know which model iPhone and which Fitbit device you have. With this information, we will be better able to help you. 

[MarcoGFitbit · Accepted solution]

Hello @Ashben3, thanks for joining the Fitbit Community, it's always a pleasure for me to welcome new members. It's great to see you too @SunsetRunner and @Aclobos, thanks for all your help. 

@Ashben3, I appreciate you have shared your experience with us and for letting me know about the troubleshooting steps you've tried so far. As @SunsetRunner, please make sure there are no other Bluetooth devices around that might interfere with your Fitbit device while setting it up. Additionally, I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your device.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the device one more time. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Lambsey]

Have tried all of the ways to get my Fitbit Inspire HR to setup notifications.  None of them work, just getting forget this device when I touch the i next to the device name!  Very frustrated as this worked on my previous Inspire HR which broke after 2 weeks!