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Fitbit app crashes after update

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‎09-23-2019 02:24 - last edited on ‎09-25-2019 04:42 by Fitbit Moderator

‎09-23-2019 02:24 - last edited on ‎09-25-2019 04:42 by Fitbit Moderator

Since updating my fitbit app I can’t get into it. It keeps bouncing me back out to my home screen. I have updated my iPhone so it’s not this, can anyone offer any suggestions please?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-25-2019 04:41

‎09-25-2019 04:41

@SunsetRunner I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

I would like to follow up and would like to know if the issue persists or if the Fitbit app is still crashing and getting you back to the home screen.

 

I'd like you to restart your phone. After this, open the Fitbit app and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-25-2019 06:46

In response to JuanJoFitbit

‎09-25-2019 06:46

Hi,
I deleted the app and reinstalled it and I sorted itself out. Thanks for reply

Sent from my iPhone
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‎09-26-2019 10:24

In response to SunsetRunner

‎09-26-2019 10:24

@SunsetRunner that's great news! I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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