Fitbit app is blank

[Amyr0608]

Can someone help with why the app isn’t showing anything apart from Fitbit at the top? No data no nothing 

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Amyr0608.

I just wanted to let you know that I have moved your post from the Charge 3 board to the iOS App board, since I think that here you will be able to see more related topics about the Fitbit app.

Now about the issue you are having with yours, can you please provide me with a screenshot by following the steps in this post?.

I hope to hear from you soon.

[SunsetRunner]

Mine is as well.  I've tried logging out of bluetooth as well as shutting down and restarting my phone.

[DCH67]

I've been having the same issue since yesterday morning.  Would appreciate any info on what to do to fix without losing any data.  

Thanks

[SunsetRunner · Accepted solution]

I deleted the app from my phone and then reloaded it.  I was able to log back in and everything worked fine.

[SunsetRunner]

I am having the same issue under the "app notifications" it only shows Fitbit I have read and gone thru all trouble shooting, deleted and reinstalled the app nothing is working I just got my versa 2 yesterday.

[DCH67]

Thanks -  i deleted and it came back BUT i had to turn off my ionic and turn back on in order for it to sync!  

Hopefully won't have any further issues!

Cheers

[kykypy3ka]

Thanks. it works

[SunsetRunner]

nothing has worked so frustrating 😡

[JuanJoFitbit]

Hi everyone! I'm sorry to hear that your Fitbit app is not showing data. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved.

Please restart your Fitbit devices as described in this help article. After this, log out of the Fitbit app, restart your phones, open the app and log in. Finally, sync your Fitbit devices again as @DCH67 advised and see if the app shows your data properly.

In case the issue persists, please provide a screenshot of the blank page on the app.

Looking forward to your responses.

[SunsetRunner]

I deleted the app....reloaded it (twice) and it did not help.