Fitbit app keeps logging me out.

[Mathpup]

It's been several updates to the app and STILL it doesn't keep me logged in.  It's really annoying.  Fixing this problem shouldn't be so difficult.  

Moderator Edit: Clarified Subject.

[Paulmcf]

In the past few days  Fitbit on my iPhone 6S has required me to log in almost every day. Previously I had been logged in automatically for the the nine months   I’ve owned a Charge2.  How do I go back  to staying logged in permanently? 

[MarcoGFitbit]

Hello @Mathpup and @Paulmcf, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, Are you currently running version 2.41 or 2.41.1 in the Fitbit app? (go to Account > Help to check the version). If you're running version 2.41, please update the app and monitor it for the next 24 hours to check if you're getting logged out again. If you have already updated, it's possible the app will log you out one more time but it should not do it again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Jthom]

I also had problems posting this message!

[Jthom]

I am having the same issue of my iphone app logging me out and making me log back in every night. This is quite annoying. Are there plans to fix this?

[J-flex]

I have the latest FitBit update and the app randomly shuts down.

[MarcoGFitbit]

Hello @Jthom, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. It's nice to see you around too @J-flex. 

I understand your concern about the app logging you out frequently, if you have updated the app to the latest version and you're still experiencing this issue please reply to me with the iOS version your phone is currently running and the model of your iPhone/iPad so I can forward the information to our team. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Jthom]

Yes, I updated to version 2.41.1 three days ago. Thanks!

[jaythebull]

I too am having this problem.  iOS version 11.0.2 on an iPhone 7+ and Fitbit version 2.41.1

My issue is every one to two days the Fitbit app stops syncing and when I force quit the app and start it back up - I am forced to sign in to the app using my Fitbit credentials.

[J-flex]

I have the lastest updates (version).  Tried everything from shutting down, etc. Annoying issue still not resolved.

[taoduh]

I am in the same boat.  2.41.1, latest iOS, 11.0.2 I think, iphone 8+.  Logs me out about once/day.

[Mathpup]

I'm at FitBit app 2.41.1 on an iPhone 6, iOS Version 10.3.3.  Still having the problem; have had to log in twice so far this morning.  Ridiculous!  The nifty Charge 2 that I got recently doesn't do half the things it's supposed to when the app isn't logged in.

[MermaidCharm]

I have a Flex 2 and am running the Fitbit 2.41.1 (723) on iOS 11.0.2 on an iPhone 6.  I've been having this same issue for about a week or two now.  

[bitslapper]

I'm having the same issue.  Within the past week, there have been probably 5 or 6 times I've gone into the app to check status in one of the Challenges I'm in, only to find I have to log in again.  It's pretty frustrating.

iPhone 6

iOS 11.0.2

iOS Fitbit App 2.41.1 (723)

and I use a Flex 2 tracker

[Shanica]

I am running app version 2.41.1 on an iPhone 6 with iOS version 11.0.2. The app has been randomly logging me out. This is particularly annoying when it logs me out in the middle of tracking my walks. I have screen shots to confirm this. 

---

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

Thanks for letting me know you're still experiencing  this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. At this moment I would like to suggest you to update your OS to the latest version (11.0.3)

I'm very sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can help you with, please feel free to reply. 

[orval]

I'm seeing this in version 2.41.1 on iOS 10. Upgrading to iOS 11 isn't an option until it is stable.

[KateFitbit]

Hi Everyone - Thank you for your reports. This issue has been reported and is currently under investigation. 

I'm going to be closing this thread since it is a duplicate. Please, look for updates in this thread. 

@MarcoGFitbit Thanks for your input here!