02-01-2018
06:16
- last edited on
02-03-2018
03:22
by
MarcoGFitbit
02-01-2018
06:16
- last edited on
02-03-2018
03:22
by
MarcoGFitbit
Anyone one else having issues with Fitbit login you out? Every time I launch the fitbit app on my IOS I have reenter my username and pwd. Fitbit support has told me for or over 3 months now they are working to fix the issue. Are there any tricks that are out there to help with this issue? Fitbit support has been zero help on this one.
Moderator Edit: Clarified Subject.
02-03-2018 05:29
02-03-2018 05:29
Hello @Fitbt-Login, have a warm welcome to the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention and for letting me know the response given to you by our Support Team. Have you updated the Fitbit app recently? Which iPhone are you currently using? Which OS is your iPhone currently running?
If you have already restarted the Fitbit app I would like to suggest you to uninstall the app, restart your phone and reinstall the app back, then log in to it and monitor it for the next few days to check if it logs you out again.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
02-08-2018 09:25
02-08-2018 09:25
Uninstall the app, restarting my phone and reinstall the app back may have worked. I'm giving it another day or two for testing.
02-12-2018 05:48
02-12-2018 05:48
Hello @Fitbt-Login, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved by uninstalling and reinstalling the app, I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!