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Fitbit app no longer tracking intensity after 15 minutes

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‎10-22-2021 08:30 - last edited on ‎10-23-2021 10:24 by Fitbit Moderator

‎10-22-2021 08:30 - last edited on ‎10-23-2021 10:24 by Fitbit Moderator

Hi , 

I have seen quite a few threads on this matter , and whenever I tried to open a live chat to talk about it I was always disconnected on. 

My Fitbit use to show me my intensity levels every 15 minutes which made it very easy to tell when are where I was burning calories and my active minutes. Now that you have taken it away , it is so frustrating to try and figure it out. I’m not sure why if such a huge majority who use a Fitbit and want the tracking back every 15 minutes , it cannot be done. It was one of the main reasons I chose to buy a Fitbit was for that , and now it is just gone.

 

Moderator Edit: Clarified subject

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‎10-23-2021 10:24 - last edited on ‎08-13-2024 16:13 by Fitbit Moderator

‎10-23-2021 10:24 - last edited on ‎08-13-2024 16:13 by Fitbit Moderator

@Julia1999 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I moved your post to this board, in an effort to keep the forums organized. 

I appreciate that you tried contacting our Support team. Your feedback and comments about the graph that used to display intensity is appreciated, be sure that our team reviews your comments and we're always striving to improve our products and services offered. 

To learn more about this change, check the main thread here.

In regards to getting in touch with our Support team, you could contact them through calls or chat, click here to get connected. 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-15-2021 23:07

In response to SilviaFitbit

‎11-15-2021 23:07

Getting loads of reply’s to people on this topic, everyone At Fitbit saying updates are made to improve the functionality.  This is clearly against that mindset completely and clearly Fitbit don’t want to do anything about bringing it back.  I’ve been told it’s available on the website dashboard. It is and that dashboard is in the politest terms very clunky and I want it it the app I don’t want to go on the website.  Also been told that If there are many comments on it then Fitbit will do something about it.  Well clearly they aren’t.  I think this is just a way of gradually introducing things that were available to customers when they bought their devices to the chargeable premium service.  I replaced my Fitbit that just malfunctioned after 2 years with another Fitbit and now wish I hadn’t bothered!

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