help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app no longer working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-25-2017 08:52

‎10-25-2017 08:52

I have an iphone 7 running iOS 11.0.3 on verison with fitbit app version 2.41.1

The app was working fine yesterday, but today, I get an error message that say Flex is not syncing because iPhone's bluetooth is off.   My bluetooth isn't off and I was able to connect to another device.

I tried restarting the phone and deleting and reinstalling the app.  I have turned blue tooth on and off several times. Nothing works.

Best Answer
0 Votes
2 REPLIES 2

‎10-25-2017 13:24

‎10-25-2017 13:24

OK I just got it work.

Here is what I did.

1) I turned off bluetooth.

2) Opened the app.

3) Got the error message saying bluetooth is off.

4) Pressed on the error message and  a popup message came up "Turn on Bluetooth to Allow "Fitbit to Connect to Accessories"

5) Pressed Settings in the popup message which took me to Bluetooth

6) Turned on Blue tooth

Best Answer
0 Votes

‎11-02-2017 06:19

In response to AnDCh

‎11-02-2017 06:19

An update on my approach.

This worked for about a week, but now no longer works.

I can no longer sync on my iPhone.

 

Best Answer