05-29-2018
19:26
- last edited on
05-30-2018
07:22
by
MarcoGFitbit
05-29-2018
19:26
- last edited on
05-30-2018
07:22
by
MarcoGFitbit
I am trying to update my FITBIT software however it does not see the internet connection even though my iPhone is connected to my wifi. After doing a google search all I found is posts several years old regarding this which tells me that this is a common problem with Fitbits. I own an IONIC. Please advise. Thanks!
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
11-23-2021
19:26
- last edited on
06-02-2024
04:56
by
MarreFitbit
11-23-2021
19:26
- last edited on
06-02-2024
04:56
by
MarreFitbit
Hi everyone, and thanks for your participation in the Community Forums.
I wanted to let you know that I'm going to close this thread from further comments. However, if you have any other question, I'd encourage you to start a new thread to receive help from the Community. Please note that you can always visit our Help Site where you can find information about our products and features, as well as troubleshooting steps.
Have a good one.
05-30-2018 07:33
05-30-2018 07:33
Hello @Techsister, I hope you're doing well, it's nice to see you around.
Thanks for bringing this situation to my attention. Tell me, are you trying to update the Fitbit app or the firmware on your Fitbit Ionic? If you're trying to update the Fitbit app, please try the following:
Now, if you're trying to update the firmware on your Ionic, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:
If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Ionic is having trouble updating through Bluetooth try the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
11-23-2021
19:26
- last edited on
06-02-2024
04:56
by
MarreFitbit
11-23-2021
19:26
- last edited on
06-02-2024
04:56
by
MarreFitbit
Hi everyone, and thanks for your participation in the Community Forums.
I wanted to let you know that I'm going to close this thread from further comments. However, if you have any other question, I'd encourage you to start a new thread to receive help from the Community. Please note that you can always visit our Help Site where you can find information about our products and features, as well as troubleshooting steps.
Have a good one.