Fitbit app not connecting to the Internet.

[Techsister]

I am trying to update my FITBIT software however it does not see the internet connection even though my iPhone is connected to my wifi.  After doing a google search all I found is posts several years old regarding this which tells me that this is a common problem with Fitbits.  I own an IONIC.  Please advise.  Thanks!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Techsister, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this situation to my attention. Tell me, are you trying to update the Fitbit app or the firmware on your Fitbit Ionic? If you're trying to update the Fitbit app, please try the following:

1. Restart your phone.
2. Turn off WiFi on your phone for 15 seconds, then turn it back on and try to update the app. 
3. Turn off WiFi on your phone and start the update with your cellular data, once it starts downloading, turn on WiFi. 

Now, if you're trying to update the firmware on your Ionic, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Ionic is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your mobile device and try to update again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[LizzyFitbit · Accepted solution]

Hi everyone, and thanks for your participation in the Community Forums.

I wanted to let you know that I'm going to close this thread from further comments. However, if you have any other question, I'd encourage you to start a new thread to receive help from the Community. Please note that you can always visit our Help Site where you can find information about our products and features, as well as troubleshooting steps.

Have a good one.