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Fitbit app not syncing steps taken with the iPhone.

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‎02-26-2019 23:55 - last edited on ‎02-27-2019 08:56 by Moderator Alum

‎02-26-2019 23:55 - last edited on ‎02-27-2019 08:56 by Moderator Alum

I am using apple watch which tracks all my activities.  But the Fitbit app is not synchronizing the steps tracked by the apple watch.  Looks like the Fitbit app considers only the activities carried while carrying the iPhone. Particularly my challenges doesn't show the actual steps recorded by iPhone. 😞

 

Moderator Edit: Clarified Subject.

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‎02-27-2019 04:59

‎02-27-2019 04:59

You are correct, @HariKrish. In order to capture steps, you must have a Fitbit device or use the Mobile Track app. Either must be on your person in order to capture steps. And only activity recorded on a Fitbit device will count toward challenges.  

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