Networkbit.HTTPError error 1 when trying to log in to App.

[AB202]

 My charge 2 was not syncing so I did all the trouble shooting suggestions to no avail.  I decided to delete the app and reinstall.  Now I receive an error code when trying to log back in.  I thought maybe it was the incorrect password so I tried to use forgot your password.  I get an error message there too. 

When attempting to log in I get (Networkbit.HTTPError error 1.)

When attempting to send password reset email I get: Failed to send, We're sorry something has gone wrong.

Moderator Edit: Clarified Subject.

[Johnnyjohn]

Bump. Same situation. Can’t login. Can’t sync. Can’t send email reset in app. 

[MarcoGFitbit]

Hello @Johnnyjohn  and @AB202, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to try the following steps:

1. Toggle Bluetooth off/on and try to log in.
2. Toggle Wi-Fi off/on and try to log in.
3. Connect to a different WiFi network and try again.
4. Turn off WiFi and try to log in using cellular data. 

I hope this can be helpful, give it a try and let us know the outcome. 

[hall1td]

I have tried all these steps. Nothing is working so far. I have removed the app and reinstalled it 3 times. Still unable to log in. This is the first time in four years of using this app that this problem has shown up for me. I have an iPhone with the latest update.

[MarcoGFitbit]

Hello @hall1td, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for having tried the troubleshooting steps provided earlier and for having tried to uninstall and reinstall the app. At this moment, if you're still seeing the "Networkbit.HTTPError error 1" when trying to log in, please try the following:

• Restart your phone and try to log in.
• Connect to a different WiFi network and try to log in. 
• Put your phone in Airplane mode for 30 seconds, then turn off Airplane mode and try to log in again. 

I hope this can be helpful, give it a try and let us know the outcome. 

[hall1td]

Marco,

Thank you for your reply, but if you had read closely my post you would have seen that I followed all those steps, which you also posted to another user, with no luck.

BUT, the good news is that I did figure out what was going on quite by accident when I tried to log into the Fitbit site on my phone and found that my IP address had been banned from connecting with the site. The problem was the ip address my VPN was assigning me. I shut off the VPN for a few minutes, logged the Fitbit app back in, then restarted VPN and it's working fine now.

[MarcoGFitbit]

Hello @hall1td, I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved, I'm very glad. 

Thanks for coming back and let us know you also tried the troubleshooting steps provided earlier. I was not implying you didn't try the troubleshooting steps mentioned at the beginning, I was providing a new flow for them, including putting your phone in airplane mode, I'm sorry about the misunderstanding. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!