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Fitbit app not working on iPhone 8 Plus with iOS15.6.1

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‎10-03-2022 06:33 - last edited on ‎10-08-2022 13:58 by Moderator Alum

‎10-03-2022 06:33 - last edited on ‎10-08-2022 13:58 by Moderator Alum

I am unable to sync my FitBit Charge 5 using the app on my iPhone 8 Plus with iOS15.6.1 installed. It's asking me to login, and won't accept my password. I can login to FitBit in my MacBook Pro using the password and have no issues. I even changed passwords, but the app on my phone won't accept it; laptop will. I deleted and reinstalled the app to no avail.

 

Moderator edit: Subject for clarity.

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‎10-08-2022 13:57

‎10-08-2022 13:57

Hi @Mckatrina, nice to see that you're digging into the Fitbit Forums.

 

If you haven't already done so, please review this requirements:

  • Your iPhone is connected to cellular data or Wi-Fi.
  • The Bluetooth setting on your iPhone is turned on. To check, tap Settings > Bluetooth.
  • If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
  • Your Fitbit device is charged.

As you're syncing with a second device, pay special attention to turn off Bluetooth on it before trying to sync with your phone. 

 

We hope this information gets you back on track.

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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