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Fitbit app not working on iPhone 8

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‎08-25-2020 08:00 - last edited on ‎08-25-2020 16:20 by Fitbit Moderator

‎08-25-2020 08:00 - last edited on ‎08-25-2020 16:20 by Fitbit Moderator

The app is not working on my iPhone 8. This is the second day.   Is there an outage of some kind?

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎08-25-2020 16:20

‎08-25-2020 16:20

Hi @PT66, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

View best answer in original post

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3 REPLIES 3

‎08-25-2020 16:20

‎08-25-2020 16:20

Hi @PT66, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎08-25-2020 21:14

In response to RicardoFitbit

‎08-25-2020 21:14

That worked. Thank you !

Sent from my iPhone
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‎08-25-2020 21:21

In response to PT66

‎08-25-2020 21:21

Thanks for your update @PT66. 

 

I'm really happy to know that your issue was resolved after trying the troubleshooting steps from my previous post. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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