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Fitbit app not working on phone

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‎06-19-2019 16:53

‎06-19-2019 16:53

My Fitbit app isn’t working properly on my iPhone. The screen won’t move up and down - it is stuck. Also, activity on my Versa isn’t showing up in phone app.

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4 REPLIES 4

‎06-20-2019 03:16

‎06-20-2019 03:16

Hi @Robinspr  What phone are you using? Is it on the Supported Devices List?

Usually when an app misbehaves, uninstalling it and the reinstalling and logging back in fixes it, so give that a try.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-20-2019 09:09

In response to NellyG

‎06-20-2019 09:09

I have an iPhone 8. I tried reinstalling the app but it didn't work.

Thank you for your reply!
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‎06-20-2019 17:35

In response to Robinspr

‎06-20-2019 17:35

Now the app has been reinstalled is it scrolling properly? The syncing might be a different issue.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-20-2019 17:43

In response to NellyG

‎06-20-2019 17:43

My app is scrolling now, but I had to remove everything from my dashboard to get it to scroll. I added what I really wanted to my dashboard and now it works. It was syncing properly today. It still didn’t give my credit for my active hours for yesterday.

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