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Fitbit app not working

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‎04-20-2017 05:58

‎04-20-2017 05:58

After troubleshooting for two days I've figured out that my app is not working. I had a friend log in with my information from her phone and she had no problem. My iOS is up to date. I've deleted the app 3 times. Once typing in my email and password, then clicking login, it stays frozen loading that screen. Please help!

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‎04-20-2017 05:59

‎04-20-2017 05:59

Moving to the iOS forum where you will get a better answer

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎05-03-2017 14:54 - edited ‎05-12-2017 14:33

‎05-03-2017 14:54 - edited ‎05-12-2017 14:33

@Carasicotte If you are still experiencing this issue it may be because your phone time is set to manual vs automatic in your device settings.

 

I recommend trying the following: 


1. Double tap the home button on your iOS device. Your open apps will show on your device's screen.
2. Close the Fitbit app by swiping the app image in an upward motion.
3. Open the Settings app from your iPhone home screen.
4. Tap "General."
5. Tap "Date & Time."
6. Ensure that "Set Automatically" is ON.
7. Reopen the Fitbit app. 

 

Hope this helps. 

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