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Fitbit app only showing calories

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‎08-13-2019 03:56

‎08-13-2019 03:56

My app (on iPhone 😎 is only showing my calories. My Versa is still connected. I tried deleting the app and when I reinstalled it it was still only showing calories. With the new interface, how do I add the other details? Thanks! 

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1 BEST ANSWER

Accepted Solutions

‎08-13-2019 04:32

In response to Eliza.Jane

‎08-13-2019 04:32

Thanks! Just a few minutes ago I opened my app & everything was working
correctly. You might try it again.

View best answer in original post

Best Answer
27 REPLIES 27

‎08-13-2019 03:57

‎08-13-2019 03:57

I’m having the same issue!  I cannot figure it out. 

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‎08-13-2019 03:58

‎08-13-2019 03:58

My dashboard has disappeared except for my weight. I’m using iOS 12.4. 

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0 Votes

‎08-13-2019 04:00

‎08-13-2019 04:00

Mine too.  Fitbit, please fix this asap

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0 Votes

‎08-13-2019 04:01

‎08-13-2019 04:01

I’m having the same issue. 

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0 Votes

‎08-13-2019 04:02

‎08-13-2019 04:02

Same problem here

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0 Votes

‎08-13-2019 04:03

‎08-13-2019 04:03

My app is displaying the same. An hour ago it showed everything as usual, but now everything is gone. When I go to discover to see the health & fitness stats options, it appears that it thinks I don’t have a Fitbit connected with those capabilities. 

IPhone 7 Plus with Charge 2

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0 Votes

‎08-13-2019 04:04 - edited ‎08-13-2019 04:12

‎08-13-2019 04:04 - edited ‎08-13-2019 04:12

I’m seeing the same thing this morning just calories and the four items shown in my first screenshot below.  It was fine when I went to bed last night. I tried to add the missing variables but they aren’t even available. I hope this is a temporary issue. My phone is also an iPhone 8 and I have a Charge 3.

0738C03E-9F29-4604-8691-3D8781633A2C.png

 

5EA9609E-A811-46BE-974C-33A2EB8A99C3.png

 

Best Answer

‎08-13-2019 04:05

‎08-13-2019 04:05

Mine is not showing sleep, steps or heart rate. I have a Charge 3 and all of these have worked until this morning.  Please fix ASAP.

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‎08-13-2019 04:05

In response to JustCherie

‎08-13-2019 04:05

Same here. Very disappointing 

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0 Votes

‎08-13-2019 04:05

‎08-13-2019 04:05

My dashboard is showing nothing but female health in the new version. The top section only has calories, but even that is gray and despite syncing to my Fitbit multiple times.

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0 Votes

‎08-13-2019 04:07

In response to JustCherie

‎08-13-2019 04:07

Beautiful description for my same frustrating problem.

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0 Votes

‎08-13-2019 04:07

‎08-13-2019 04:07

Mine was messed up as well as of 5 minutes ago, but it looks like they just fixed it since it popped back to normal when I rechecked before answering.

Best Answer

‎08-13-2019 04:09

In response to PaperCrane

‎08-13-2019 04:09

I did do a reset on my Alta HR somewhere in there, so it is possible that did it?

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0 Votes

‎08-13-2019 04:10

‎08-13-2019 04:10

I’m having the same problem, Fitbit please fix this

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0 Votes

‎08-13-2019 04:14

‎08-13-2019 04:14

Same issue as well- the more I tried to sync the few categories showing disappeared.

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0 Votes

‎08-13-2019 04:16

In response to Kwest1217

‎08-13-2019 04:16

Looks to have fixed itself. Probably best restarting your app.

Best Answer

‎08-13-2019 04:18

In response to PaperCrane

‎08-13-2019 04:18

@PaperCrane wrote:

Mine was messed up as well as of 5 minutes ago, but it looks like they just fixed it since it popped back to normal when I rechecked before answering.

Thanks for posting this. I just checked again and mine is back to normal, too. Most days I wouldn’t even have noticed since I don’t always look at Fitbit right after waking up 😊

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‎08-13-2019 04:21

In response to JustCherie

‎08-13-2019 04:21

Mine just fixed whilst I was on live chat! 

Best Answer

‎08-13-2019 04:22

‎08-13-2019 04:22

@SunsetRunner wrote:

My app (on iPhone 😎 is only showing my calories. My Versa is still connected. I tried deleting the app and when I reinstalled it it was still only showing calories. With the new interface, how do I add the other details? Thanks! 

Yep. It’s fixed!

 

 

 

 

Best Answer