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Fitbit app opens HorizonFit app

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‎08-16-2019 05:14 - last edited on ‎08-18-2019 09:44 by Fitbit Moderator

‎08-16-2019 05:14 - last edited on ‎08-18-2019 09:44 by Fitbit Moderator

Every time I try to click on details (such as sleep pattern, etc) it brings me to my HorizonFit link.  Anyone else having this issue?   Very frustrating that I can’t open anything!!! 

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎08-18-2019 09:46 - last edited on ‎01-29-2025 07:46 by Fitbit Moderator

‎08-18-2019 09:46 - last edited on ‎01-29-2025 07:46 by Fitbit Moderator

@RIta3, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Thank you for reporting this. The team is aware of this issue and it is investigating it so hopefully they will find a solution soon. I appreciate your patience in this matter.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-19-2019 18:56

In response to AlvaroFitbit

‎08-19-2019 18:56

This issue is still not fixed.  It’s been several weeks and becoming extremely annoying. I can’t join challenges, see my sleep patterns, etc.   Please get this issue solved!! 

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‎08-20-2019 08:38

‎08-20-2019 08:38

This happens to me too!  Every time I tap on a tile it takes me to my ActiveFit app. Any suggestions on how to fix this it only started happening with the update!  

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‎08-20-2019 11:18

In response to BethAQ

‎08-20-2019 11:18

Soooooo annoying!   The minute I updated the app.  I haven’t figured out a solution but I am really irritated 😡

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