help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app opens scale app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2019 18:16 - last edited on ‎08-14-2019 06:14 by Fitbit Moderator

‎08-13-2019 18:16 - last edited on ‎08-14-2019 06:14 by Fitbit Moderator

Since the new update, which I didn't opt for, anything I click on on the dashboard takes me to my bathroom scales app. Whether I tap Steps, much weight I have lost, or even the heartbeat icon, it opens another app up. Please fix this. It is SO frustrating!!!

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-14-2019 09:19

‎08-14-2019 09:19

@Daksina, welcome! It's great to see you around! 

 

Thank you for reporting this issue with the Fitbit app opening a different one. This issue is being investigated by the team so hopefully they will have a fix soon for all users. I appreciate your patience in this matter.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes