Fitbit app says Bluetooth is off, but it's on

[SunsetRunner]

When I want to sync my charge 3 at the end of the day it won't sync as there is a red exclamation mark that says that Bluetooth is off, yet on my iPhone it is on. What am I doing wrong? Puffin

Moderator edit: updated subject for clarity

[LizzyFitbit · Accepted solution]

Hi @SunsetRunner. Welcome to the Community Forums.

Thanks for bringing this to my attention. It's odd that you're getting that message despite having the Bluetooth turned on.To work on this, may I know if the Fitbit app is updated in your iPhone? Have you also made sure to turn off other Bluetooth connections that are nearby?

If everything mentioned above is correct, please try removing your Charge 3 from the Bluetooth settings, force quit the Fitbit app, reboot your phone, open the Fitbit app and try syncing your Charge 3 one more time. If you're prompt to pair your tracker via Bluetooth, please accept it.

Keep me posted.

[SunsetRunner]

Thank you for your reply to my question.

I have taken all the steps that you advised me to take and unfortunately the Bluetooth is off still on the screen when I want to sync at the end of the day. I really don't know what to do so I can sync each day.

Bye for now

Puffin

[LizzyFitbit]

Hi @SunsetRunner. It's great to see you here again. I'm sorry for the delayed response.

Thanks for trying the steps posted above and letting me know that the issue persists. In this case, let's reconnect your Charge 3 to the Fitbit app with the following steps:

1. Remove the Charge 3 from the Bluetooth settings.
2. Turn off the Bluetooth and force quit the Fitbit app one more time.
3. Restart your tracker.
4. Turn the Bluetooth back on and open the Fitbit app.
5. Tap your profile picture > Set Up a Device > Charge 3 > Replace.
6. Follow the onscreen instructions until the process is completed.

If the issue persists, please provide me with the following:

• Your iPhone's model and OS version.
• Is your iPhone able to connect to other devices via Bluetooth?
• A screenshot of the message asking to turn on the Bluetooth in the Fitbit app. To attach it, check this post.

I'll be looking forward to your response.

[SunsetRunner]

Hello Lizzy. Thank you again for your reply and advice. Lizzy I am travelling interstate at the moment and will be away for a couple of weeks. I will address my problem on my return home. Many thanks. Puffin

Sent from my iPhone

[LizzyFitbit]

Hi @SunsetRunner. It's great to see you here again.

You're welcome! Thanks to you for reading my post and letting me know that you'll be away. No worries, you can try the steps after returning back to home and in case you continue having issues with the Bluetooth connection, don't hesitate to reply back to this post.

I wish you a safe trip and keep me posted! 😊

[SunsetRunner]

Good morning Lizzy, Puffin here. Lizzy I have been looking up to see if I need a dongle for my Charge 3. It came up that if you are running Windows 10(which I am) and it doesn't have Bluetooth you need to run a wireless Bluetooth. Is this correct. I cleared my  iPhone 5S and also my Fitbit as well as deleted my shortcut on the computer. My Fitbit is syncing to the new dashboard that I have downloaded but I am unable to download the other sync that I had on the computer as a shortcut(the one that has the 9 hours active etc. It is different from the dashboard screen). I hope that this isn't too confusing for you to understand. I am wondering if I need to purchase a dongle or a wireless Bluetooth. Bye for now Puffin