Fitbit app screen blank when changing clock face

[AstralFusi0n]

Hi all,

I need assistance with an issue being experienced on my iOS app. As per the title, when I try to enter clock face settings or Versa App settings the screens are completely blank.

I have tried;

-Reset the Versa 3

-Factory reset the Versa 3

- Delete and Reinstalled the fitbit app

-Remove and reset the watch from the app

My watch is only 2 days old but the iOS device is up to date with updates.

Any help will be greatly appreciated 🙏 

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @AstralFusi0n.

Thanks for the details, and the time taken to troubleshoot your Versa 3. I'm sorry this is happening to you and while you mentioned that your iOS device is up to date, may I know if you've synced with an Android device? Let me explain that a similar issue affecting only Android users was escalated to our team so they can identify a resolution as soon as possible. If this is your case, I'd encourage you to subscribe to this thread in order to receive further updates.

On the other hand, if you're having this issue only when using an iOS device, please provide me with the model and OS version in order to investigate on my end.