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Fitbit app shows password invalid message

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‎12-26-2022 13:03 - last edited on ‎02-15-2023 11:03 by Fitbit Moderator

‎12-26-2022 13:03 - last edited on ‎02-15-2023 11:03 by Fitbit Moderator

Bought son an inspire 2. Downloaded app and set up etc following all instructions and verifying email etc. Even added him as family member to my account. Every time I try to log in it says user name and password invalid and doesn’t exist We have removed app and downloaded it again and followed instructions using a different email and verifying it. A very disappointed child.

 

Moderator Edit: Clarified subject

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‎12-26-2022 14:49

‎12-26-2022 14:49

Family children accounts can only be set up for Ace devices.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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‎12-26-2022 14:49

‎12-26-2022 14:49

Family children accounts can only be set up for Ace devices.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-28-2022 01:27

In response to JohnnyRow

‎12-28-2022 01:27

Thank you. I didn’t realise that. I just changed DOB and it worked!!

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