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Fitbit app shows "com.Fitbit.HTTP error 403"

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‎06-22-2019 06:58 - last edited on ‎06-23-2019 10:31 by Fitbit Moderator

‎06-22-2019 06:58 - last edited on ‎06-23-2019 10:31 by Fitbit Moderator

Hi can any one help me with this problem. My charge 3 

it stopped syncing since last week. I’ve tried several solution ( update my iOS “7plus “ update the app turn off&on the phone, delete the app and reinstall etc) but nothing. Also, I cannot fine the watch in Bluetooth devices list.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎06-23-2019 10:34

‎06-23-2019 10:34

@MuathB Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Fitbit app and thank you for troubleshooting this issue. I suggest you retry part of these steps but do them as follow:

 

1.- Unistall the Fitbit app.

2.- Restart your phone.

3.- Reinstall the app.

 

After this clear the bluetooth connection by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your device.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-20-2021 06:50

In response to AlvaroFitbit

‎04-20-2021 06:50

My Versa 3 is also showing error 403 and I have done all the above and still nothing

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