Fitbit app shows resting heart rate of 0

[EthanBarnes]

My app says my resting heart rate is 0 bpm but shows my current heart rate accurately. My actual fitbit watch has the real resting heart rate. I tried deleting the app and a resetting it but nothing changed. What can I do to fix this? I'm alive so I know my heart rate isn't 0 bpm.

Moderator Edit: Clarified subject

[MarniY]

I did that and it didn’t work either :(. And I worked out again today and my heart rate monitor cut out. I think my Fitbit is defective. Thanks for the advice though

[Meaghanj]

Same problem iPhone XS Max and charge 3 

[Beccajoloeb]

I followed your steps. 

didn’t work.

iphone 11

[PigletPig]

Same problem.  Fitbit Versa.  iPhone XS Max. It’s a Fitbit issue for sure.  

[Melissa-Rose]

I am also experiencing the same issue and have followed the steps from above and still nothing has changed. 

iPhone X 

Versa 2

iOS 13.6 

[Melissa-Rose]

Also Fitbit app 3.25.1

[maybecker94]

Hi. This seems to be a recent Fitbit problem as I’ve woken up and mine is doing the same (showing zero on the app but it is still tracking).

[ChasBFit]

I too am afflicted as of this morning. Alta HR, iPhone 11 Pro, iOS 13.6, Fitbit App 3.25.1 

[TheOnlySLP]

SAME! Started today...iPhone 8S plus, updated everything, rebooted, etc. Etc...

Definitely a FitBit problem.

[Momourad]

Same problem.... iPhone 6 ... 12.4.6

fitbit 3.24.1(970)

charge 3

[Lisa_B_Cov]

Hi I have an iphone SE 2020.  I have tried the steps provided but still 0 resting heart beat.  Only happened since I charged it overnight last night.

[Lisa_B_Cov]

IPhone SE 2020

iOS13.6

Fitbit 3.25.1 (977)

[JarkaB]

same here.

Charge 3, iOS 13.5.1, Fitbit app 3.25.1

[TheOnlySLP]

Still happening. And, I should also have mentioned that I am not getting a sleep score and have only been getting simplified sleep results since this started. 

[LizzyFitbit]

Hi everyone. It's great to see you participating in the Community Forums.

Thanks for replying back with the requested information, as well for your efforts while troubleshooting this situation. Because your resting heart rate should be displayed correctly in the Fitbit app, I've gone ahead and escalated this matter to our team so they can further investigate and bring a solution as soon as possible. I'm sorry for this inconvenience and I'll update this thread once I have more details.

By the way, I've moved some of your posts to this new thread so we can keep our forums organized and on-topic.

I'll be around if you have more questions.

[KateFitbit]

Hey everyone, we should have a resolution for your resting heart rate of 0 soon. Please make sure your app is up to date. We will post further when the next iOS release is at 100% 

[DuaneBloedow]

Thanks!!!😊👍

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