Charge 3 - issue with tracking walks after updating to iOS 13.5 and Fitbit Premium

[Fjohn1]

Thursday, all was fine. In the next two days I updated to iOS 13.5 and Fitbit Premium. I found Saturday that my previous two days of walks did not reflect my route anymore on the app. Yesterday, I did all the fixes. Uninstalled/Reinstalled app twice. Powered off and on a couple of times. Updated to new app version. 

Just walked four miles. Not better. It does track as long as I don’t try to change music on Amazon app or let the screensaver turn on. As soon as I leave the screen for any reason, the Charge vibrates to say It isn’t connected to the Phone. I go back to app, all is good. 

Worst? I have always enjoyed using the phone for calls while Fitbit works silently. I got a call in the walk. Answering the call stopped the sync. And ended 1.6 miles of walking. It all disappeared. For five minutes after I began tracking a new walk. No map data though. 

Second walk had map data only because I watched it closely. Good thing this was a walk not a run or biking. 

So, the problem is not fixed and workarounds are not acceptable. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Fjohn1, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with tracking your walks after updating to iOS 13.5 and Fitbit Premium. Thanks for trying to resolve this, I understand how you are feeling and I am here to assist you. Our team has recently released a new version of the Fitbit app. I would like to confirm if you've downloaded the new version by following these instructions.

I also recommend confirming that the following settings are correct: How do I allow the Fitbit app to use my phone's GPS sensors?

You can find the complete requirements and troubleshooting steps at Why isn't GPS working on my Fitbit device?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Fjohn1]

I had done each point. The app version Help said the new version I need is
3.10. I have 3.23.1. Isn’t that much newer and current?

[LiliyaFitbit]

Hi @Fjohn1, thank you for your reply.

I appreciate your efforts and the additional details. I would like to confirm that the latest version is 3.24 (969). It was released on June 22nd, please try to update the app: How do I update the Fitbit app?

I also recommend doing the following: go to your phone's Settings, scroll down to the Fitbit settings, go into Location and change it from "Always" to “While using the app”, sync the device and then change back to "Always".

Let me know how it goes. 

[Fjohn1]

Updating software in Apple is never hard. But thanks.

[LiliyaFitbit]

Thank you for your reply, @Fjohn1.

I appreciate your input and hope that updating the app to the latest version will be helpful as updates come with new features and bug fixes. 

Please don't hesitate to get back if you have any questions. 

[Garin91]

I had the same issue once I updated to IOS13.6. My fix, go to iPhone settings, find Fitbit. Change Location settings to “While Using the App”. Open Fitbit App. Sync. Close Fitbit App. Go to iPhone settings. Find Fitbit. Change Location settings to “Always”. Open Fitbit App. Sync. Close Fitbit App. Re-open Fitbit App. 

After completing this sequence I was able to keep my Charge 3 connected to my phone and GPS. I will confirm when I go on my next run and report back to this thread.