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Fitbit app shows unread notifications incorrectly

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‎08-18-2023 08:37 - last edited on ‎09-03-2023 14:35 by Fitbit Moderator

‎08-18-2023 08:37 - last edited on ‎09-03-2023 14:35 by Fitbit Moderator

My Fitbit app icon on my iPhone shows that I have 1 notification but when I check I don’t have any notifications. I uninstall and reinstall the app and the number 1 is gone but then it reappears again in a day or two. Wash rinse repeat. This has been going on now for a couple of weeks. What can I do to get this to go away once and for all?


Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎09-03-2023 14:44

‎09-03-2023 14:44

Welcome to the community forums, @mdrummy56.

Thanks for sharing these details, as well as your efforts while working on this matter. I understand you've tried removing and reinstalling the Fitbit app, but could you check if the latest version is installed? I'm asking this as our team recently released the 3.89 version which may help to get the notifications icon working correctly. Additionally, try to force quitting the Fitbit app and rebooting your phone to see if that helps.

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‎09-03-2023 21:14

In response to LizzyFitbit

‎09-03-2023 21:14

Yes latest version is installed.
Best Answer

‎10-10-2023 20:23

In response to mdrummy56

‎10-10-2023 20:23

Hi there, @mdrummy56.

Thanks for getting back and just to confirm, is the issue still persisting? If so, please let me know if you've tried the troubleshooting suggested above.

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‎10-10-2023 20:56

In response to LizzyFitbit

‎10-10-2023 20:56

No thanks.
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